Computer Information Insecurity: Insights from a Case Study of Visa Inc

Abstract

The field of crisis management continues to receive attention due to significant changes that have arrived with globalization. The latter is attributable for changing lifestyles and developments such as invention and innovation in which the emergent technologies have fostered interaction among members across the world. With such an increasing trend in the frequency and duration of interaction, sections of firms or organizations and individuals have ended up falling prey in such a way that the issue of data privacy or confidentiality has been compromised (Claeys & Cauberghe, 2012). For example, the interactions have led to the players in cyberspace fall victim of cyber attacks in which adversities such as losses, interference or tampering, and malware attacks have exposed the affected product and service users in terms of personal information that includes physical addresses, identity card numbers, banking information or transactions, and purchasing histories (Coombs & Holladay, 2012). According to Frandsen and Johansen (2011), such crises have not only yielded a loss of trust among consumers but also hampered the state of brand image progress.