The Role of Six Sigma in Improving the Quality of Higher Education Institutions

Abstract

The quality of education is more important to the customers of the educational institutions such as students, parents and the organizations where they are getting employment. Educational Institutions require an innovative supporting tool which helps in improving the quality of processes pertaining to the important functions particularly teaching, research and service. Institutions of higher education can also improve their chances of attracting students by improving the levels of service. To find success, they must demonstrate that they can offer what others cannot. Six sigma five phase methodology i.e., DMAIC (Define - Measure - Analyse - Improve - Control) is adopted to establish a novel approach with a view to improve quality in a higher education institution. A synergistic approach created by analysing and simultaneously using the benefits of Six Sigma plays an important role in the development and improving the quality of a higher education institution. The purpose of this paper is investigation the role of six sigma in improving the quality of higher education institutions for the development and growth of universities.