Vulnerability Analysis of Store-to-Store Delivery

Abstract

The issue of risk management in logistic has been noticed gradually and vulnerability is an important part in risk management. The main purpose of the research is to discuss failures and vulnerability of Store-to-Store delivery system. First, we developing service blueprint through in-depth interview with experts to find out failures in delivery process and its causes. Second, decision making trial and evaluation laboratory are used to find the relationships and intensity among failures, evaluating system’s vulnerability. The results show that tally error, received by mistake and barcode label damage are the top 3 of failure situation. Improving POS system, goods examination process in store, clerk, and human assortment quality help the logistic system perform better.